Privacy Policy

Who We Are

Lakeland Septic Co. Inc. provides septic, sewer, drain, excavation, and related wastewater services. References to “Lakeland Septic,” “we,” “us,” or “our” mean Lakeland Septic Co. Inc.

This policy applies to website visitors, people who submit inquiries or estimate requests, and customers who communicate with us concerning service.

Information We Collect

Information You Provide

• Contact details, such as your name, phone number, email address, and mailing or service address.
• Property and service information, including the service requested, system concerns, access details, appointment preferences, photographs, messages, and notes.
• Transaction and account information associated with estimates, work orders, invoices, and payments. Payment-card information may be processed directly by a payment provider rather than stored by us.
• Communication records from forms, calls, email, text messages, reviews, or other correspondence.

Information Collected Automatically

When you use the website, we and our providers may automatically receive device and usage information such as IP address, browser type, device type, referring page, pages viewed, approximate location derived from IP address, dates and times of visits, and interactions with forms or website features.

How We Use Information

We may use information to:

• Respond to questions and provide estimates, scheduling, service, customer support, and follow-up.
• Communicate about appointments, requested work, invoices, payments, account matters, safety, and service updates.
• Operate, maintain, secure, troubleshoot, and improve the website and our services.
• Measure website performance, understand demand, and evaluate marketing.
• Maintain business, tax, insurance, safety, warranty, and legal records.
• Prevent fraud, misuse, security incidents, and other unlawful activity.
• Comply with law, legal process, and enforceable agreements.

How We Disclose Information

We may disclose relevant information to:

• Vendors that support website hosting, forms, customer relationship management, scheduling, communications, analytics, advertising, payment processing, storage, security, and other business operations.
• Employees, contractors, disposal facilities, laboratories, inspectors, engineers, permitting authorities, utilities, insurers, or other parties involved in requested work, where applicable.
• Professional advisers such as accountants, attorneys, and insurance representatives.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, property, safety, and security.
• A successor or involved party in a merger, financing, reorganization, sale, or transfer of some or all business assets.

We do not sell personal information for monetary consideration. Service providers may use information only as permitted by their agreements and applicable law.

SMS privacy: Text messaging/SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with providers that support delivery of our messages, subject to appropriate restrictions.

Website Technologies

We and our providers may use cookies, pixels, tags, local storage, and similar technologies to keep the website working, remember settings, understand website use, measure campaigns, and help deliver relevant advertising. These technologies may permit providers to collect information about activity over time and across websites or services.

You can adjust browser controls to block or delete cookies. Blocking some technologies may affect website features. Where required, we will provide additional choices or obtain consent.

Email, Calls, and Text Messages

We may use the contact information you provide to respond to your inquiry and communicate about estimates, appointments, requested services, invoices, or customer support.

If you separately opt in to recurring marketing text messages, consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may unsubscribe from marketing email using its unsubscribe link or by contacting us. We may still send non-marketing messages necessary to respond to you or administer requested service.

How Long We Keep Information

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business and tax records, resolving disputes, enforcing agreements, meeting insurance requirements, and complying with law. Retention periods vary based on the type of record and applicable requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure, and we cannot promise absolute security.

Your Privacy Choices

You may contact us to request access to or correction or deletion of certain personal information, or to withdraw a consent you previously provided. We may need to verify your identity and may retain information when required or permitted by law.

Depending on where you live and whether applicable legal thresholds and exceptions are met, you may have rights concerning access, confirmation, correction, deletion, portability, or certain processing of personal data, and the right to appeal a denied request. We will process verified requests as required by applicable law and will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, use our contact page or call (973) 838-0438. Please describe your request and provide enough information for us to identify the relevant records.

Children’s Privacy and Other Websites

The website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child provided such information, contact us so we can review and address it.

The website may link to maps, social networks, payment services, or other third-party websites. Their privacy practices are governed by their own policies, not this policy.

Updates to This Policy

We may update this Privacy Policy as our practices, providers, or legal obligations change. The revised policy becomes effective when posted, unless a later date is stated. We will update the “Last updated” date and provide additional notice when required by law.